How to Benthyg

            This page is currently being upgraded so may contain  missing or incomplete information. Please arth with us while we  perform this task, thank you - 13Mar2025

            MEMBERSHIP TYPES
            Currently we offer the following self-registration membership types.
            • Free Membership - this is a standard personal account (1 account holder) for all basic borrowing needs. This account is free to join and subscription lasts 1 year, with option to self-renew (or we can do it for you). You will need to ensure this is resubscribed before you can continue to borrow.
            STEP 1: BECOMING A BENTHYG PENARTH BORROWER (Membership)
            You must be 18+ to register & borrow. You do not have to be a resident of Penarth / CF64, though your borrowing experience may be subject to further T&Cs.

            Please note that that these instructions apply to our website only. You will need to register separately with other locations in the network, and different procedures and T&Cs may apply. See their websites for more details.

            1. Please read the Borrowers Agreement (T&Cs) & Privacy Policy
            2. Click Register
            3. Please read the instructions at the top to ensure you correctly fill out the fields.
            4. Input your information
            5. Create & confirm a password (note, if you do forget it, you can request a reset).
            6. Subscribe to our mailing list (optional)
            7. Tick I AGREE TO THE TERMS & CONDITIONS
            8. CLICK REGISTER
            9. If prompted, choose the membership type you are signing up for (if only FREE MEMBERSHIP is available, this may be automatic - For all other membership types, please CONTACT US)
            10. Check your inbox for welcome emails. These will contain further information and instructions. Please read through.
            11.  You are now signed up and ready to start borrowing!

            STEP 1a - Accessing your Account (and double checking your details are correct!)

            We ask that you please perform this step as we get a lot of accounts where the information hasn't been correctly entered. We understand that our system isn't the easiest to navigate, so this can happen. Missing information can cause issues with your borrowing experience, including for things like use of our courier service. Please take a moment to follow these steps and ensure your information is correct, and also to familiarise yourself with these pages.


          1. Click the person Icon at the top of the page (under menu for mobile phones) 
          2. This will take you to MY ACCOUNT.
          3. At the top of the page you will see ACCOUNT BALANCE £0.00
          4. Please IGNORE this as it we DO NOT process payments through our website.
          5. Please disregard any amounts (positive or negative) shown.
          6. See PAYMENT METHODS for further explanation.
          7. Beneath this is CONTACT DETAILS.
          8. Please check to ensure these are correct (note the commas separating the field information).
          9. If you need to make any changes click the EDIT MY DETAILS button.
          10. You can also CHANGE MY PASSWORD here.
          11. Below these are your MEMBERSHIP DETAILS
          12. This shows the type of membership you have, and when it expires.
          13. Buttons below allow you to CHANGE MEMBERSHIP/RENEW & CANCEL MEMBERSHIP
          14. You will automatically receive email prompts reminding you of renewals, with links for How To...



            15. FIRST TIME BORROWERS

            The first time you make a reservation, the following conditions will apply:

            1. The registered Account Holder needs to be the one attend the first handover (at our store or via our courier services.* 
            2. You will need to sign a copy of the Borrower's Agreement (a copy for printing is sent with your welcome & reservation emails).
            3. You will need to show ID to the store staff/courier to confirm you are the account holder.
            4. This process will only need to be completed once.
            5. Use of delegates to 

            *Please CONTACT US if there are any issues with this

            Step 2: Making a Reservation



            Please also read the following:

            1. How to Find us at The Kymin (a detailed guide)
            2. Payment Methods
            3. Courier Service
            4. How to Donate Items
            5. Becoming a Volunteer
            6. Finding other LoTs in the Benthyg Cymru network
            ...